Privacy policy

LAST UPDATED: DECEMBER 6, 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1.     How to Reach us

If you have questions about this Privacy Policy or how we handle your information, you can contact us:

By email: hello@floristrylab.co

By mail: 124 City Road, London, EC1V 2NX

2.     Personal Information we Collect

We collect the following types of information to operate our store, fulfil your orders, and improve your shopping experience.

Device Information

(Collected automatically when you visit our website).

·       Information about your device

·       Browser

·       Network connection

·       IP address

·       Products you viewed

·       Customer login details

·       Other unique identifiers

Details you Provide when Purchasing

·       Name

·       Billing and shipping address

·       Phone number

·       Email address

·       Payment card information

Email Subscriptions

Your email address is collected when you sign up to receive updates on special offers and new arrivals. 

Customer Support Enquiry Information

Includes any details you choose to provide to help us respond to your enquiry.

3.     Marketing and Advertising

We use your personal information for marketing and promotional purposes.  Marketing activities include the following:

·       To send you updates about special offers and new arrivals

·       To show you relevant adverts on other platforms, based on how you interact with our store

4.     How we Share your Personal Information

We share your personal information with trusted third parties who help us operate our store and provide our services.  These include:

·       Shopify, our website platform that supports payment processing, customer support, fulfilment and shipping

·       Delivery carriers who ship your order to your chosen address

5.     Your Rights and Choices

As a UK customer, you have rights over your personal information.  These may include the right to access, delete, correct, or receive a copy to transfer to a third party (portability).  For promotional subscription emails, you may opt out of receiving these at any time using the unsubscribe option displayed in our emails to you. 

If you would like to exercise any of these rights, contact us using the contact details provided at the top of this policy under “How to Reach us”.

6.     Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided at the top of this policy under “How to Reach us”.

7.     Changes to this Privacy Policy

This Privacy Policy may be updated from time to time, including to reflect changes to the way we operate.  The latest update is the date next to “Last updated” at the top of this policy.

8.     Contact

If you have any questions about this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us via email (hello@floristrylab.co), or by post (124 City Road, London, EC1V 2NX).